Freight Terms
DELIVERY ACROSS AUSTRALIA
Shipping & Freight Information
At Nova Sublimation Australia, we aim to process and dispatch orders efficiently, ensuring your sublimation supplies, printing equipment and accessories are carefully packaged for transport.
We arrange shipping throughout Australia using a range of established freight providers. Shipping methods and charges depend on the size, weight, destination and handling requirements of your order.
1:00pm Order Cut-Off
Orders received before 1:00pm on normal business days are prioritised for same-day processing, subject to availability.
Australia-Wide Freight
We use established freight carriers and specialist transport services to deliver orders throughout Australia.
Fragile Goods Handling
Ceramic mugs, glassware and other fragile items are carefully packaged and labelled to help minimise transport damage.
Order Processing & Dispatch
Orders received before 1:00pm on normal business days will be prioritised for same-day processing wherever possible.
Same-day dispatch is subject to stock availability, order requirements and carrier collection schedules. While every effort is made to dispatch orders promptly, same-day dispatch cannot be guaranteed.
All goods are packaged with consideration for their dimensions, weight and fragility.
Delivery Services & Freight Carriers
We use a range of freight providers depending on the destination and type of goods being shipped.
Our nominated carriers include:
- Australia Post
- Team Global Express
- Go Logistics
- One World Couriers
- FedEx
- Other specialist freight providers where required
The most appropriate delivery service will be selected according to the shipment’s requirements.
Shipping Costs & Freight Estimates
Available shipping options and estimated freight charges are displayed during the online checkout process.
Freight charges are calculated using the available shipment information, including parcel dimensions, weight and delivery destination.
Important Freight Information
Online freight charges are estimates and may be adjusted if the shipment requires additional packaging, specialised handling, palletisation or alternative transport arrangements.
Our sales team will contact you where additional freight arrangements or charges need to be confirmed before dispatch.
Oversized, Heavy & Specialised Freight
Certain products cannot be transported through standard parcel delivery services due to their dimensions, weight or handling requirements.
These may include:
- Heat presses and large printing equipment
- Dye sublimation printers
- Large sublimation sheet stock
- Oversized DuraLuxe and ChromaLuxe panels
- Bulk quantities of ceramic mugs
- Other heavy or oversized products
These products may require specialist freight carriers or palletised transport. Additional pallet, handling or transport charges may apply.
Our sales team will contact you to discuss available delivery arrangements where necessary.
Backorders & Out-of-Stock Products
If an ordered product is temporarily unavailable, your order may be held until all items are available for dispatch.
Where possible, our team will attempt to contact you by telephone or email to discuss your options.
If you request separate deliveries for available and backordered items, additional freight charges may apply.
Dangerous Goods & Restricted Shipping
Certain products, including flammable liquids and aerosols, are subject to transport restrictions.
These products can only be dispatched using appropriate road or surface freight services, in accordance with carrier requirements.
Express or air freight may not be available for restricted products.
Customer-Arranged Freight & Third-Party Deliveries
Customers may arrange collection using their preferred freight carrier, subject to prior agreement with Nova Sublimation Australia.
Where you organise your own carrier:
- Collection must be arranged in advance.
- All necessary freight documentation must be supplied by the customer.
- The customer is responsible for coordinating collection and transport.
- Nova Sublimation Australia does not accept responsibility for loss or damage occurring during customer-arranged transport, except where liability cannot lawfully be excluded.
Delivery to a third-party address may also be arranged under the applicable freight conditions.
IMPORTANT INFORMATION
Mug Deliveries & Fragile Products
Nova Sublimation Australia takes care in packaging and labelling fragile items, including ceramic mugs, glassware, drinkware and other breakable sublimation products.
Fragile shipments are carefully packed and clearly labelled to help minimise breakages and ensure goods are suitably protected during transport.
Despite these precautions, breakages and damage may occasionally occur during freight handling. Customers should inspect deliveries promptly and notify us of any issues.
Signed Proof of Delivery (POD) Required
To support a freight damage claim under our standard claims procedure, all deliveries must have a signed Proof of Delivery (POD).
Customers should retain their signed delivery documentation, inspect goods promptly and notify Nova Sublimation Australia of any damage or shortages.
Subject to applicable law, Nova Sublimation Australia excludes liability for loss or damage arising during the travel and transport of goods, including indirect or consequential loss or damage, to the extent such liability may lawfully be excluded.
Nothing in these conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
Freight Damage, Claims & Insurance
Customers should inspect delivered goods as soon as possible and report any visible damage, breakages or missing items.
To assist our team in assessing a freight damage claim, please follow these steps:
1. Inspect Your Delivery
Check the cartons, packaging and contents as soon as possible after receiving your order.
2. Photograph Any Damage
Take clear photographs of damaged goods, external cartons and internal packaging.
3. Retain All Packaging
Keep the damaged products, original packaging and signed delivery documentation.
4. Contact Our Team
Contact Nova Sublimation promptly with your order details, photographs and proof of delivery.
7-Day Claims Notification
Under our standard freight claims procedure, damage or shortages should be reported within 7 days of delivery.
A signed Proof of Delivery (POD) is required as part of the standard claims procedure.
These procedural requirements do not limit any statutory rights or remedies that cannot lawfully be excluded.
Freight insurance may be available at an additional cost. Please contact our team before dispatch if you would like to discuss available insurance options.
Need Assistance With Shipping?
If you have questions about delivery charges, oversized freight, mug shipments, carrier collection, backorders or shipping arrangements, our team is available to assist.
Contact Nova Sublimation Australia for assistance with your shipping requirements.
Location & Collections
Unit 16, 143–155 Bonds Road
Riverwood NSW 2210
Australia
Visits and collections are by appointment only. Please contact our team before attending our premises.
