Terms and Conditions
NOVA SUBLIMATION AUSTRALIA
Terms & Conditions
Welcome to Nova Sublimation Australia. Please review our terms and conditions before placing an order. These conditions outline important information relating to trade accounts, payment, pricing, delivery, product returns, refunds and warranties.
If you have any questions regarding these terms or require assistance with an order, please contact our sales team on (02) 8007 6665.
Trade-Only Supplier
We supply businesses and professionals across the promotional, printing, photographic, signage, engraving, trophy and associated industries.
Payment & Accounts
New customer orders are prepaid. Approved account customers are subject to agreed trading terms.
Returns & Support
Our team can assist with product enquiries, order concerns, returns and applicable warranty claims.
Trade Supply & Customer Eligibility
Nova Digital Sublimation & Print, trading as Nova Sublimation Australia, is a trade-only supplier servicing the promotional products, gifting, photographic, signage, engraving, trophy and affiliated industries.
Our products are supplied primarily to businesses and industry professionals for use in printing, decoration, production and resale. Customers are responsible for ensuring products are appropriate for their intended application.
Payment Terms & Trade Accounts
All new customer orders are processed on a prepaid basis unless alternative arrangements have been approved by Nova Sublimation Australia.
Credit accounts must be approved in advance. Approved trading terms are strictly 30 days net, unless otherwise agreed in writing.
Accounts with overdue balances may be placed on a prepaid basis until outstanding amounts have been paid and the account has been reviewed.
Credit accounts that remain inactive for more than 90 days may revert to prepaid status and require approval before credit terms are reinstated.
Special & International Orders
Special orders, custom orders and overseas orders must be prepaid unless alternative payment arrangements have been agreed in advance.
PayPal or electronic funds transfer (EFT) is preferred for international transactions.
Customers are responsible for any international banking or third-party financial institution fees associated with their transactions, where applicable and permitted by law.
Minimum Order Requirements
A minimum order value of $35 excluding GST and freight applies to all sales unless alternative arrangements have been approved.
Applicable GST and freight charges are additional to the minimum order value.
Product Pricing & Quantity Discounts
Prices may be subject to change without notice. Confirmed orders are subject to the pricing and conditions agreed at the time of acceptance, including applicable law.
Quantity discounts are available on selected products. Please refer to the individual product listings for applicable box quantities, pricing and discount breakdowns.
Product Images, Printed Samples & Branding
Product photographs featuring printed designs, logos, artwork or personalised finishes are provided for demonstration and display purposes only.
Unless specifically stated in the product listing, items are supplied as blank products ready for printing, personalisation or decoration.
All third-party logos, trademarks and branded artwork remain the property of their respective owners and are displayed for illustrative purposes only. They are not included with the products offered for sale.
Shipping, Freight & Collections
Freight charges are added to orders unless otherwise specified or agreed in advance.
Orders are dispatched using an appropriate freight provider selected according to the size, weight, destination and handling requirements of the shipment.
Customers may nominate their preferred freight carrier, provided the arrangements have been agreed with Nova Sublimation Australia before dispatch.
Where a customer arranges their own carrier, Nova Sublimation Australia will package the goods with reasonable care. Responsibility for loss or damage during customer-arranged transport is subject to applicable law and any rights that cannot lawfully be excluded.
Heavy & Oversized Freight
For workplace health and safety reasons, individual items weighing more than 30kg and certain oversized cartons may require palletisation or specialist handling to support safe collection and delivery. Additional freight charges may apply.
Local collection is available by prior arrangement.
For information about shipping estimates, oversized deliveries, fragile products and freight claims, please refer to our
Shipping & Freight Information.
CUSTOMER SUPPORT & RETURNS
Returns, Refunds & Warranty Policy
Nova Sublimation Australia aims to supply products accurately and in suitable condition for their intended use.
If you receive incorrect, damaged, faulty or otherwise unsatisfactory goods, please contact our sales team as soon as possible so we can review the issue and advise on the next steps.
Our standard returns procedure is outlined below. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
How to Request a Return or Make a Claim
Customers should inspect all deliveries promptly and notify us of any problems as soon as reasonably possible.
Under our standard claims procedure, issues should be reported within 7 days of receiving the goods. Claims and returns should be discussed with our team before goods are sent back.
1. Contact Our Team
Notify us of the issue and provide your order or invoice details, together with an explanation of the problem.
2. Provide Supporting Information
Provide photographs where appropriate and retain proof of purchase, including the invoice or order confirmation.
3. Obtain Return Instructions
Contact our team for return authorisation and instructions before arranging shipment or collection.
4. Package Goods Securely
Returned products must be packed carefully to minimise damage during transit. Include the required return documentation.
Important: The 7-day notification period forms part of our standard administrative claims process. It does not remove or restrict any rights to remedies that may apply under Australian Consumer Law.
Return Conditions & Restocking
Returns must be accompanied by appropriate proof of purchase and any return authorisation provided by our team.
Some products may be subject to a restocking fee where a change-of-mind or other discretionary return has been approved.
Unless otherwise agreed or required by law, customers are responsible for the freight costs associated with discretionary returns.
We may arrange collection using our nominated carriers. Applicable collection charges must be confirmed and paid before collection unless alternative arrangements have been approved.
Special Orders, Clearance & Change of Mind
Specially ordered, custom-made, clearance and selected sale products are generally not eligible for change-of-mind returns unless otherwise agreed.
Clearance and end-of-line products may be available only while stocks last. Product ranges and availability may change without notice.
Where goods have been damaged through misuse, incorrect handling or improper storage after delivery, a discretionary return or refund may be declined.
These conditions do not limit remedies available for faulty, incorrectly described or otherwise non-compliant products under applicable law.
Inks & Consumable Products
Opened inks and other consumable products are generally not accepted for change-of-mind returns unless authorised by Nova Sublimation Australia management.
Where a product is faulty or does not meet an applicable consumer guarantee, the customer’s rights and available remedies remain unaffected by this policy.
Printers & Heavy Equipment
Printers, heat presses and certain heavy equipment may require specialised packaging when returned for assessment, servicing or warranty review.
We recommend retaining the original packaging throughout the product’s warranty period, as this can help protect the equipment during transport.
Please contact our team before arranging a return so that appropriate packaging and transport requirements can be confirmed. Original packaging is not a condition of statutory consumer guarantee rights.
IMPORTANT CONSUMER INFORMATION
Warranties & Australian Consumer Law
Many products supplied by Nova Sublimation Australia include manufacturer warranties or guarantees. Applicable statutory consumer guarantees operate in addition to any manufacturer’s warranty.
Where the Australian Consumer Law applies, goods come with guarantees that cannot be excluded. For a major failure, customers may be entitled to reject the goods and choose a refund or replacement, along with compensation for reasonably foreseeable loss or damage where applicable.
For failures that are not major, the supplier may be entitled to provide a remedy within a reasonable time. Depending on the circumstances, remedies may include repair, replacement or refund.
As Nova Sublimation Australia is a trade supplier, the application of consumer guarantees to particular business purchases depends on the transaction and applicable law.
For further information, visit
Australian Competition & Consumer Commission (ACCC).
Fragile Goods, Ceramic Mugs & Glassware
All fragile products, including ceramic mugs, glassware and similar items, are carefully packaged to minimise the risk of damage during transport.
Despite careful packaging, products may occasionally be damaged through freight handling. Customers should inspect fragile goods promptly upon delivery and contact our team if any damage is identified.
Freight Claims & Proof of Delivery
A signed Proof of Delivery (POD) is required under our standard freight claims process. Please retain delivery documentation, damaged products and original packaging, and provide photographs where possible. These requirements do not affect rights that cannot lawfully be excluded.
Freight insurance may be available for selected delivery services at an additional cost. Please contact our team before dispatch if you require insurance arrangements.
For further details, visit our
Shipping & Freight Information page.
Ownership of Goods
All goods remain the property of Nova Sublimation Australia Pty Ltd until payment has been received in full, subject to applicable law.
Website Information & General Conditions
Website Content & Accuracy
The information published on the Nova Sublimation Australia website is provided for general information purposes.
While we aim to keep product information, availability, specifications and pricing accurate and up to date, information may change from time to time.
External Websites & Links
Our website may contain links to third-party websites that are not operated or controlled by Nova Sublimation Australia.
We are not responsible for the content, accuracy, availability or privacy practices of external websites. The inclusion of a link does not necessarily constitute an endorsement.
Website Availability
We endeavour to maintain the availability and operation of our website. However, access may occasionally be interrupted due to maintenance, technical issues or circumstances outside our reasonable control.
Limitation of Liability
To the extent permitted by law, Nova Sublimation Australia excludes liability for indirect or consequential loss arising from the use or temporary unavailability of this website, including loss of data or profits.
Any limitations of liability relating to machinery servicing, ink supplies, replacement parts, repairs or warranty work apply only to the extent permitted by applicable law and any relevant service agreement.
Nothing in these terms excludes, restricts or modifies any legal right, guarantee or remedy that cannot lawfully be excluded.
Copyright, Logos & Trademarks
Website content, photographs, product descriptions, graphics and other materials may be protected by copyright and intellectual property laws.
Third-party logos and trademarks remain the property of their respective owners. Any examples of branded products are displayed for demonstration purposes only and do not imply ownership or permission to reproduce those marks.
Questions About Our Terms & Conditions?
Our team can assist with trade account enquiries, product information, order conditions, shipping arrangements, returns and warranty questions.
Please contact Nova Sublimation Australia before placing an order if you require clarification regarding any of the conditions outlined above.
Location & Collections
Unit 16, 143–155 Bonds Road
Riverwood NSW 2210
Australia
Visits and collections are by appointment only. Please contact our team before attending our premises.
